Frequently asked questions

Pickup or Delivery?


You can pick up your cake in Ridgefield, CT off Bennett's Farm Road at an agreed upon date and time. Delivery is available for an additional charge of $10 within Ridgefield, CT. Outside of Ridgefield is $10 + $1 mileage.




How do you place an order?


If you have any questions or would like to place an order, you can:

  • Fill out the contact form on this website
  • Email me at staceystotallybaked@gmail.com
  • Call me at 917-301-3691




How far in advance do you need to order?


Ideally, orders should be placed about 3 weeks in advance, but even when last minute, call me and I'll do my best to accomodate.




How does payment work?


A 50% deposit is required at time of order with remaining 50% at pickup/delivery. I accept Cash, Venmo, Paypal, Checks




Do you make Gluten Free/Dairy Free/Vegan sweets?


Yes, your sweets can be Vegan, Gluten and or/Dairy free with prices adjusted due to cost of ingredients.




Where do you ship?


I ship nationwide within the U.S. (including Hawaii and Alaska). I don’t currently ship for addresses outside the U.S.




Do you accept returns?


Due to the nature of items, I do not accept returns. If you experienced an issue with your orders, please email me at staceystotallybaked@gmail.com




Can I have an order shipped to multiple address?


At this time, my site can only process orders with one shipping address at a time.




How do I track my order?


Once you place an order, you’ll receive an automated email confirming that your order was received. Once I create a shipping label for your order, you will receive an automated email notification with a tracking number, that you can use to track your order.




Can I include a gift message in the order?


Yes! You’ll have an option at checkout to write a note, and I’ll be sure to include that note in your package.




Do you ever include prices in the package?


No, never.